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Refunds and Exchanges Policy

Please choose carefully when choosing caregiver at the Our consultants will be happy to match a solution to your needs.

Refunds and exchanges will be provided in line with your rights as a consumer and the additional policies and warranties summarised below. We will normally only refund in the event the services:

  • are of unacceptable quality
  • are unfit for a purpose that you disclosed to us or
  • do not match the description by which they were published or
  • where otherwise required by statute.

Refunds will not be provided if you simply change your mind.

In some circumstances, we may need to interview the caregiver for assessment to determine whether or not you are entitled to an exchange or refund.

If we accept return that does not fall into any of the above categories, we may charge a RM250 processing fee.

We recommend that you retain your proof of transaction.


CareDo refunds are processed centrally within 14 working days. When your ask for changing of a caregiver or a refund, you will be asked for your name, address and signature as authorisation for the refund transaction into your bank account or credit card.

CareDo reserves the right to change the terms and conditions of sale at any time.